Refund Policy

 

RETURN POLICY

 

 

 Md Sawood aspires to provide its customers with a high level of customer service, so as to ensure complete satisfaction of all its customers. As a result,  Mohammad Sawood always aims to enhance the shopping experience of its customers, by providing the best quality of products and services.



Consequently, and in furtherance of the above objectives, in the unlikely event that you as a customer are dissatisfied with the product received from Mohammad Sawood, you may contact the SILKZONE team with your complaints/feedbacks at https://silkzone.in/apps/return_prime
Yes +919916448165 WhatsApp We will ensure that we get back to you at the earliest with satisfactory resolution of your complaint.



Product received in damaged condition/or with manufacturing defect or with the wrong item.



Goods once sold may not be taken back or exchanged unless found to be exchangeable or refundable at Silkzone sole discretion as detailed below.

 

Update the customer account by visiting the return portal within seven days of receipt of the product damage defect miss print.

We give you product exchange or store credit first, which you can use for any other product.

If you do not like the product after the exchange
You fill your customer portal order number and details for refund

Money will be credited to your account within three banking days of receiving the product.

If you have made your online payment, there will be an automatic refund payment.

If you have made COD payment, you need to update bank details or UPI ID in the portal

Our Career Boy will arrive within 3 days of your update to get the product back

Free Returns No Return Charges If You Receive Damaged Defect Product

In the unlikely event that any product you ordered from us is not received in good condition, is damaged or defective, or if the product delivered is different from what you expect, you may return the unused product, and if your Have it in original packaging with the original tag, for a refund or exchange, you must update the returns portal within seven working days from the date of delivery of these products 



On receipt, if it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, you may either refuse to accept the delivery or accept the delivery only after putting a suitable note on the proof of delivery indicating the nature of damage or tampering observed by you . The customer should also lodge an appropriate complaint at the local office of the courier agency, so that Silkzone can resolve the same, so as to avoid such incidents in future.



In case of receipt of product in damaged condition or, with manufacturing defect or incorrect product received, please contact silkzon@gmail.com, yes call and whatsapp +919916448165 within twenty four [24] hours of receipt of product.



We request you to keep all packaging materials and products with you until instructions are received from our customer care team in this regard.



In case of any other complaint, email SILKZONE at silkzon@gmail.com, &whatsapp +919916448165 within twenty four [24] hours of receiving the product.



We request that you do not return any product prior to obtaining a confirmation for the same from the Silkzone customer service team. If a Product is returned without such confirmation, Silkzone does not guarantee any credit or replacement of the Product.


In the unlikely event that any product you ordered from us is not received in good condition, is damaged or defective, or if the product delivered is different than you expected, you may return the unused product, and if your Have it in original packaging with the original tag, for a refund or exchange, you must update the returns portal within seven working days from the date of delivery of these products

The email should contain a comprehensive description of defects/complaints of a single order/package delivery. Please note that Silkzone will check the returned products for all such defects/variations based on the customer's email. All defective products being returned to Silkzone will be routed through the link
here - https://silkzone.in/apps/return_prime


All shipping costs for returning defective products to India, over and above the amount paid by the customer for shipping charges while receiving them from India, are to be fully borne by the customer, and Silkzone shall have no additional liability in this regard .



All defective products with a copy of the invoice, original packing and original condition sent to the customer must be sent back to Silk zone within seven (7) working days of receipt of confirmation from SILKZONE. Safe receipt of the defective product by SILKZONE is the sole responsibility of the customer, and upon compliance with these provisions, SILKZONE's obligations under this return policy, if any, become effective



When returning a defective product, please mark the package as 'Defective Return'.

Notwithstanding the above, SILKZON is under no obligation to accept any returns or provide any replacements or exchange or store credit. SILKZON shall have sole discretion to assess each case separately, and shall take necessary action at its sole discretion.

 

Partial Refunds

 

In the event that multiple products have been ordered by the customer, if for any reason whatsoever, SILKZONE is unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, Mohammad Sawood shall agree to refund amount as against such non-deliverable products.

 

 

 

Product Disclaimer

 

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We request you to make allowance for such variation in color of the products as displayed on the website.