FAQ
FAQ
ONLINE ORDERING
How do I change My Account Details?
To manage your profile or change your address or password go to My Accounts page, click on account details, update the changes then click on the Save button. For security purpose we may request further information to verify your identity.
How do I recover my password?
Please Visit SILKZON sign in page, type user name and click on Forgotten Password? We will email you your password. For security purpose we may request further information to verify your identity.
Can my order be gift wrapped with gift message?
Yes, if you like the purchased item to be gift wrapped then notify on the checkout page with your message on it.
How Will I know if SILKZON has received my order?
You will receive an order acknowledgement mail from us within 24 hours from the time of order authorization. In case you have not received the order please contact our customer care team at www.silkzon.com
Can my order be cancelled?
No, Order once placed cannot be cancelled
Is SILKZON a secure website for shopping?
Yes, At the www.silkzon.com website, we have taken due care to ensure your transaction and details are secure, encrypted and adequately protected, also the payment gateway have high secure security process.
If a product goes out of stock will you notify me when it comes back in stock?
Since each product of ours is unique it would be difficult for us to replicate them with same colour and design. But if we can replicate the same design we will intimate you on this.
SHIPPING
When will I receive my order?
As soon as your order is confirmed you will receive an order no. as per the shipping zone the shipping address comes under. For more details on this view the shipping structure chart to locate the zone & time taken for delivery.
Which are the cities does SILKZON. deliver their products?
We currently deliver all the major cities across the globe, if in case shipping pin code is not mentioned in any of our zone cart please contact our customer service representative and we will make arrangement for the product to be delivered at your door step or nearest pick point.
How do I ship to another country?
Click on the country you wish to ship the product to, this option is available in the product detail page. But note you will lose the content in your shopping bag if you change country. The purchase will be charged according to the country chosen to ship.
How do I track my order?
Login to your www.silkzon.com account, on the extreme left you will find ‘Track My Order’ click on it. Type your order number and you will get the complete detail of you order and other order history.
Can an order be sent as gift?
Yes, products can be ordered as gift. But remember to follow the gifting option procedure :
- Select the city or town where you wish to send the product to with the complete address with name & contact number.
- Remember to check the box ‘Gift this product’ during checkout, so the invoice & price are removed during shipping.
- Please enter the gift message that will be included with the package.
- All gift order will be packed in SILKZON gift wrapper & Ribbon.
How will I know if all what I have purchased is available & will be shipped?
If the product selected gets sold out, SILKZON Pvt Ltd will intimate the customer by mail on the products available & ready for shipping with the details product cancelled due to non availability. The customer will be billed only for the products which are ready for shipping
Do you do multiple shipping in one transaction?
We do multiple shipping in single; in case you like 2 or more products and want to ship it in multiple locations, on the checkout page you will find option for sending the product to a different address, choose the shipping address with complete detail.
How is the shipping price calculated?
Shipping is free across India, but in case of change you will be notified during check out and in the shipping policy. Shipping across the world we use DDP (Delivery Duty Paid), SILKZON will pay the relevant taxes& customs duty from customer’s behalf. Should there be any difference in the charges/ taxes duties collected the balance will have to be borne by the customer. If there are extra charges at the time of delivery the receiver will have to pay those charges and SILKZON Pvt Ltd will not refund that amount.
If the shipping destination selected falls under the DDU (Delivery Duty Unpaid) Product price are exclusive of all import taxes & duties which the receiver will be responsible to pay.
SILKZON has no control over these charges. Please contact your local customs officer for charges charges details before placing the order.
Import duties & sales taxes are non refundable through SILKZON for destination that come under the DDU category, but you may be able to recover these by contacting your local customs officer.
RETURNS
How Can I return product purchased at SILKZON?
Every product at SILKZON is checked thoroughly, there would be very less chance you will receive a defective product. Even then if you receive a defective produc
- Choosing a selection results in a full page refresh.